Reference

How net11 Handles Your Personal Information

This Privacy Policy sets out exactly what data we collect when you open an account, make a deposit through bKash, Nagad or Rocket, and browse the lobby.

Account data protectionbKash, Nagad, Rocket payment privacyCookie and device controlsData retention clarityYour right to request changes
net11 How net11 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

We apply technical safeguards across every layer where your data moves — from the moment you enter your bKash number at the cashier to when a withdrawal confirmation lands in your Rocket app. Below are the four core practices that define how we handle your personal information at net11.

Encrypted Account Storage

Your account credentials and payment details are stored using encryption. We never expose raw wallet numbers — bKash, Nagad or Rocket — in plain text anywhere in our systems.

Cookie Controls

We use session cookies to keep you logged in and analytics cookies to understand how the lobby loads on your device. You can adjust cookie preferences from your browser settings at any time.

Data Retention Schedule

We keep transaction records — including mobile wallet payment logs — for as long as required by applicable financial rules. Once that period ends, the data is deleted from active storage.

Access and Correction Rights

You have the right to request a copy of the personal data we hold, ask us to correct inaccuracies, or request deletion where law permits. Submit your request via live chat or the account Help Centre.

REACH OUR PRIVACY TEAM

Contact Us About Your Data

If you want to know what data we hold about you, ask us to correct it, or request deletion, you can reach our team through any of the channels below. We aim to respond to privacy requests within a reasonable time. For bKash or Nagad payment data queries, include your registered phone number so we can locate your account records quickly.

Live Chat Start a live chat session from the account dashboard. Our Bangladesh support team can handle data queries, wallet verification questions and account-access concerns.
Email Support Send your privacy request to our support email listed in the account settings page. Include your registered bKash or Nagad number for faster account matching.
Account Help Centre The Help Centre inside your account has a dedicated privacy section where you can submit a data-access or data-deletion request directly through a structured form.

Privacy Policy — Common Questions

Below are the questions we hear most often about data, account privacy and how your payment information is handled. If your question is not here, contact us through live chat or the Help Centre inside your account.

We collect your name, phone number, email and payment method details — such as your bKash or Nagad wallet number — needed to verify your identity and process transactions correctly.

No. Your wallet numbers are used only for transaction processing and stored encrypted. We do not share raw payment details with anyone outside the payment processor completing your transfer.

We keep account data for as long as your account is active. Payment transaction logs are retained for the period required by applicable financial regulations, then removed from active storage.

Yes. Submit a data-access request through live chat or the Help Centre in your account. Include your registered phone number so we can locate your records and respond accurately.

We use session cookies for login continuity and analytics cookies for page-load monitoring. You can disable non-essential cookies through your browser settings; this may affect how some lobby pages load.

Contact us immediately through live chat or the support email in your account settings. If you believe local data-protection rules apply, you may also raise the matter with the relevant authority in your region.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.