Reference

What You Agree to When You Use net11

These terms set out how your net11 account works — what we expect from you, what you can expect from us, and how payments via bKash, Nagad, and Rocket are handled.

Applies to all account holdersCovers bKash, Nagad, Rocket transactionsSubject to local law and eligible regionsUpdated terms take effect on publication

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How These Terms Apply to Your Account

net11 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on net11 and making your first deposit — whether through bKash, Nagad, or Rocket — you confirm that you have read and accepted these terms in full. We reserve the right to update these terms at any time. When we do, the

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revised version will be published on this page and takes effect immediately. Continuing to use your account after an update means you accept the new terms. Your account is personal to you. Sharing login details, operating accounts on behalf of others, or holding multiple accounts under
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the same identity is not permitted and may result in account suspension. Transactions made through your bKash, Nagad, or Rocket wallet are recorded against your account and are your responsibility. Eligibility to access net11 depends on local law and the eligible regions we support. We do
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not extend service to jurisdictions where online wagering is prohibited. If your situation changes — for example, you move to a region we do not support — you are responsible for informing us. Funds held in your account at that point remain subject to our withdrawal
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process, and we will work with you to return them through your registered payment wallet where permitted.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE THIS

How net11 Manages Accounts and Payments

We keep our account-management practices consistent and documented. If a decision is made about your account — a hold, a limit review, or a wallet verification request — you will receive a written explanation through your registered contact. You can challenge any decision by writing to our support team with your account details and the transaction in question.

Wallet Verification

When you withdraw to bKash, Nagad, or Rocket, we verify that the wallet number matches the one registered on your account. This step protects your funds and keeps payments on the right path.

Account Security

We require a secure password and may send an OTP to your registered mobile number during login or high-value transactions. Keep your login details private and update your password if you suspect access by anyone else.

Data Retention

Account data, including transaction records for bKash, Nagad, and Rocket deposits and withdrawals, is retained as required by our operating obligations. You can request a summary of your transaction history through support.

Requesting Changes

To update your registered mobile wallet number or personal details, contact support in writing. Changes to payment details require wallet ownership verification before they take effect.

TERMS CONTACT

Reach Us About These Terms

If anything in these terms is unclear, or if you believe an action taken on your account does not reflect what is written here, contact our support team directly. We handle terms-related queries through the channels below and aim to give you a clear written response.

Team online

Live Chat

Start a live chat session from your account dashboard. Our Bangladesh support team can walk you through specific clauses and how they apply to your account.

Email Support

Send a written query to our support address. Useful when you need a documented answer about account rules, wallet transactions, or eligibility questions.

Account Help Centre

The help section inside your account covers common terms questions — account suspension, payment disputes, and how wallet verification works for bKash, Nagad, and Rocket.

Questions We Hear About These Terms

These are the questions we receive most often about account terms, payment rules, and eligibility. If your question is not here, reach us through live chat or email.

The current terms are always on this page. We do not email every update, so check here before making a significant account decision or large deposit.

If your account is suspended while funds remain, we review the situation and follow our documented withdrawal process. Contact support with your registered wallet details to start that process.

No. Each person may hold one account only. Duplicate accounts are closed when identified, and any balance may be withheld pending review under our account-integrity rules.

Access depends on local law and eligible regions at the time you use the platform. If you are in a region where access is not supported, you should not attempt to use your account.

Write to our support team with the transaction date, amount, and the last four digits of your Rocket or bKash wallet number. We review disputes and respond in writing with our findings.

You can submit a data request through our support email. We will tell you what data we are obligated to keep under our operating rules and what we can remove on request.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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What You Agree to When You Use net11

How net11 Manages Accounts and Payments

Reach Us About These Terms

Live Chat

Email Support

Account Help Centre

Questions We Hear About These Terms

01 Where can I find the most current version of these terms?

02 What happens to my bKash or Nagad deposits if my account is suspended?

03 Can I hold more than one account on net11?

04 Does my eligibility change if I travel outside Bangladesh?

05 How do I dispute a transaction processed through Rocket or bKash?

06 Can I ask net11 to delete my account data?

Terms & Conditions

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